Financial Policies
At the present time, we participate with most insurance companies. However, it is impossible for us to know what each individual insurance policy will or will not cover. For example, some Humana plans pay for preventive “well” visits while some cover only a portion of the visit, and others none at all. Some policies require a co-payment and/or co-insurance, while others do not.
We require payment of any co-pays on the date of your child’s appointment. We will then file your insurance and bill you for any additional co-insurance and/or any amounts that are non-covered services. Payment is due upon receipt of the statement.
If we do not participate with your insurance company, we will be happy to see your child “out of network.” This may mean a reduction in your benefits. Since every insurance company has different rules, it is impossible for our staff to know what your insurance will pay. Please check with your insurance company or your human resource department.
If you do not have insurance (i.e. you are self-pay) all charges are to be paid for on the visit date. A prompt payment discount may be applied.
If it is necessary for us to send more than one statement, a re-billing fee may be applied to your account for each additional statement and/or letter that is sent.
Any letters and/or forms for which we charge are payable prior to writing the letter and/or filling out the form. We do not charge for sports forms, camp or school physical forms if they are brought with you to the well check-up visit. If it is more than two months after a well-check there will be a charge for completing the form.
Many insurance companies are now paying for phone calls. We do not at this time charge for routine calls such as our advice line, after hours calls, and/or administrative calls. However, we do reserve the right to bill your insurance for “consultative” type calls. If your insurance does not pay, you will be responsible for the charges.
If you are unable to pay your bill in full when you receive it, please call our billing department at 502-916-3663. Our billing office will be happy to help you make payment arrangements.
A charge of $25.00 will be added to your account if your check is returned.
If your account becomes past due and we turn it over to a collection agency, attorney, and/or take it to small claims court, you will be responsible for any collection and/or legal fees.
We value all of our patients, and hope to build mutual trust and respect. Our financial policies were established to preserve the doctor/patient/family relationship. We ask that if there are extenuating circumstances regarding your account, that you call us immediately so that we can help you. Thank you for your choosing East Louisville Pediatrics.